Cloud VoIP • Contact Centre • Workforce Optimisation

See every call.
Improve every interaction.
Cloud VoIP and Workforce Optimisation
for modern contact centres.

OpenIQ delivers cloud VoIP, call recording, workforce optimisation and AI analytics to help contact centres improve performance, ensure compliance and deliver exceptional customer experiences.

Book a free demo → Explore products
AI transcription · Live
Inbound call centre agents at work
1,284
Calls recorded
↑ 12%
98.2%
Compliance rate
↑ 0.8%
4.6★
CX satisfaction
↑ 0.3
38 agents online
94.7 avg quality score
Trusted across utilities, government & enterprise
MITEL
AVAYA
CISCO
VODIA
MICROSOFT TEAMS
HUBSPOT
SALESFORCE
What we do

Everything you need to run a modern contact centre.

OpenIQ combines cloud VoIP, call recording and workforce optimisation into a single platform designed for performance, visibility and control.

100% Australian-hosted. Built for compliance.

Cloud VoIP & Hosted PBX

Reliable, scalable VoIP with full PBX capability across any device. Replace legacy systems with a flexible, cloud-native platform.

Call Recording & Compliance

Secure, encrypted call recording with full audit trails. Meet regulatory requirements and maintain complete visibility.

Workforce Optimisation & AI

Quality assurance, analytics and AI-driven insights to improve agent performance and customer experience.

Industries

Trusted across critical industries.

OpenIQ supports partners and organisations operating in highly regulated and high-performance environments where reliability, compliance and visibility are essential.

Finance & Banking

Compliance-grade recording and analytics for regulated financial services environments.

Government

Secure, Australian-hosted infrastructure meeting data sovereignty and privacy requirements.

Education

Scalable VoIP and contact centre tools for universities, TAFEs and education providers.

Healthcare

Encrypted call recording and QA tools for patient-facing teams with strict compliance needs.

Hospitality

Reliable cloud telephony and workforce tools for high-volume, service-driven environments.

Automotive

Contact centre and recording solutions for dealership networks and service operations.

Delivered through a network of trusted partners, OpenIQ powers communication and contact centre environments across Australia and globally.

Enterprise-grade
Infrastructure & security
Australian-hosted
Data sovereignty & compliance
Channel-driven
Delivered via trusted partners
Mission-critical
Built for high-availability environments
Millions
Calls processed annually across our Australian-hosted platform.
Enterprise
Enterprise-grade Australian infrastructure. NextDC & Equinix data centres.
99.9%
Platform availability. Built for mission-critical communications.
Regulated
Trusted across utilities, government and enterprise sectors.
Core products

Cloud VoIP and Workforce Optimisation
for modern contact centres.

From hosted PBX and call recording to quality assurance and AI analytics, OpenIQ delivers a complete platform to manage, analyse and improve every customer interaction.

New — Cloud PBX
✦ Now available
🏢

OpenIQ Hosted Cloud PBX

Replace your on-premise phone system with a fully hosted cloud PBX. OpenIQ delivers secure, scalable VoIP with full flexibility across devices, teams and locations — without the complexity of legacy infrastructure.

OpenIQ Cloud PBX on desktop, tablet and mobile
📱

Any device, anywhere

Turns mobiles, laptops, tablets and VoIP phones into full-featured extensions — office or remote.

🤝

Microsoft Teams integration

Certified Session Border Controller brings full PBX capability directly into your Teams environment.

📋

Auto attendant & IVR

Professional call routing with custom announcements, menus, and time-based rules. No hardware required.

🔒

Encrypted & secure

TLS and SRTP encryption on every call. ZRTP end-to-end available. Enterprise-grade security by default.

📊

Live dashboards & reporting

Real-time visibility into call volumes, agent availability, queue status and call outcomes.

🔗

CRM & app integrations

Connects with HubSpot, Salesforce, Zoho and leading CRM and billing platforms out of the box.

✈️

Rapid deployment

New tenants provisioned in minutes via the OpenIQ portal. Standard phones auto-configured on first connect.

🌐

Any SIP trunk

Bring your own SIP provider or use ours. Full portability — no vendor lock-in on your call paths.

📞

Contact Centre

Inbound and outbound campaign management. Agents work from any device, from any location — no specialist hardware required. Includes inbound queue with wait-time announcements, outbound campaign tools, full web-based agent client, supervisor monitoring & whisper coaching, and real-time wallboards & reporting.

Workforce Optimisation
✦ Core platform
🎯

Workforce Optimisation Suite

Gain complete visibility and control over every customer interaction. Our workforce optimisation suite combines call recording, QA and AI analytics to improve performance, ensure compliance and drive better outcomes.

Workforce Optimisation dashboard
🎙️

Call Recording

Secure, compliance-grade recording with unlimited encrypted storage. Supervisors search, review, annotate and download any call via a secure web portal.

📊

Quality Assurance

Agent scoring, structured coaching and configurable evaluation forms give supervisors a full 360° view of every interaction and agent performance.

🧠

AI Analytics

Full call transcription, sentiment analysis and automated QA scoring applied to every call — fixed monthly price, no per-call usage charges ever.

⭐

Customer Experience Surveys

Post-call IVR, web and SMS surveys capture real customer sentiment and feed directly into agent scorecards and team reporting dashboards.

📋

Compliance & Audit Trail

Every recording, review and scorecard action is logged. Full audit trail supports regulatory compliance and internal governance requirements.

📈

Live Dashboards & Wallboards

Real-time visibility into call volumes, queue status, agent availability and team KPIs — displayed on any screen, from any location.

🏆

Agent Coaching & Retention

Structured coaching workflows, targeted feedback and recognition tools reduce staff churn and drive continuous improvement across your team.

Telephony & Application Hosting
✦ Enterprise grade
🏗️

Telephony & Application Hosting

Secure, enterprise-grade hosting for telephony and critical applications. Built on Australian infrastructure with high availability, private networking and full redundancy for business-critical systems.

World class data centre infrastructure
🏢

World Class Data Centre

Hosted in NextDC and Equinix carrier-neutral facilities — Tier IV-equivalent power, cooling and physical security with 99.999% uptime SLAs.

⚙️

Proxmox Hosting

Enterprise open-source virtualisation via Proxmox VE — flexible VM and container management with full resource isolation and live migration support.

🔐

Private Network Hosting

Dedicated private network environments delivered via IPSec VPN — your applications run in an isolated, encrypted network segment away from the public internet.

💾

Dedicated Network Storage

High-performance dedicated SAN and NAS storage provisioned exclusively for your environment — no shared contention, predictable IOPS and low latency at scale.

🔄

Backups

Automated daily backups with configurable retention policies. Point-in-time recovery for VMs and data volumes — so you're always protected against the unexpected.

🌏

Geographic Redundancy

Active replication across multiple Australian data centre locations. Failover and disaster recovery designed to keep your services online regardless of localised outages.

Mitel Hosting Specialists
✦ Specialist service
📞

Mitel Hosting Specialists

Modernise your Mitel environment without disruption. OpenIQ delivers fully managed, cloud-hosted Mitel solutions with scalability, security and ongoing expert support.

Mitel hosted communications
☁️

Managed Cloud Hosting

Your Mitel MiVoice Business or MiContact Centre environment hosted and fully managed in our Australian data centres — no on-premise servers required.

🔧

Proactive Maintenance

Scheduled patching, software updates and health monitoring handled by our Mitel-certified team — keeping your system current and performing at its best.

🔒

Secure & Compliant

Hosted within our private, encrypted network environment. Data sovereignty guaranteed — your Mitel environment never leaves Australian soil.

📈

Scalable Infrastructure

Scale users and capacity up or down as your business evolves. No hardware refresh cycles — just a simple request to our team.

🔄

Backup & Disaster Recovery

Automated backups and geographic redundancy built in — so your Mitel system recovers fast from any failure, planned or unplanned.

🤝

Dedicated Support

Direct access to OpenIQ's Mitel specialists for troubleshooting, configuration changes and ongoing optimisation of your hosted environment.

Book a Demo → See OpenIQ in Action
Enterprise infrastructure

World-class data centres.
Backbone connectivity.

Hosted in Australia's leading data centres, OpenIQ delivers enterprise-grade VoIP and contact centre infrastructure with low latency, high availability and direct connectivity to global networks.

NEXTDC
Australia's leading carrier-neutral data centres

OpenIQ leverages NextDC's Tier IV-equivalent facilities across Sydney and Melbourne. Guaranteed power redundancy, physical security, and 99.999% uptime SLAs mean your contact centre and phone system never go dark.

Tier IV equivalentSydney & Melbourne99.999% uptime SLA24/7 physical security
NextDC S2 Sydney data centre
EQUINIX
Global interconnection & colocation leader

With Equinix's Platform Equinix®, OpenIQ connects directly into a global fabric of networks and cloud providers. Low-latency, high-availability connectivity for enterprise clients across APAC, EMEA and the Americas.

Global interconnectionDirect cloud on-rampsMulti-region redundancy10,000+ network providers
Equinix ME2 Melbourne data centre

Connected to the backbone.

OpenIQ's infrastructure sits at the intersection of Australia's major carrier networks, with direct peering and transit agreements that deliver sub-10ms latency to capital city metro areas. Voice quality — the single most critical factor in customer experience — is never an afterthought. Your Cloud PBX and Contact Centre run on the same infrastructure that enterprises trust for mission-critical communications.

<10ms
Metro latency
N+1
Redundancy
99.9%
Availability
Book a Demo → See OpenIQ in Action
Why OpenIQ

Built for performance,
visibility and control.

OpenIQ is designed for organisations that depend on communication — where reliability, insight and compliance are critical.

01

Australian Owned

OpenIQ is proudly 100% Australian owned and operated. Founded and headquartered in Australia, our business, our people and our decisions are local — built to serve Australian businesses with a depth of understanding that offshore providers simply can't match.

02

Data Sovereignty Guaranteed

All OpenIQ data is retained, stored and processed exclusively within Australia. Your calls, recordings, transcriptions and analytics never leave Australian soil — ensuring full compliance with Australian privacy law and giving you complete confidence in your data sovereignty.

03

Mitel Specialists

OpenIQ works alongside Australia's leading providers of Mitel telephony. With deep expertise across the Mitel product suite, we deliver hosting, integration and support that maximises the value of your existing Mitel investment — or helps you transition to the cloud at your own pace.

04

Rapid Deployment

Cloud-based architecture means you're up and running in days. New extensions provisioned in minutes. No specialist hardware, no long rollouts.

05

Compliance First

Every call encrypted at rest and in transit. Secure web-based playback, full audit trails and annotation tools — built for regulated industries.

06

Fixed-Price AI

Transcription, sentiment and automated QA at a flat monthly rate. No per-minute charges, no surprise bills — real ROI you can plan around.

Book a Demo → See OpenIQ in Action

New thinking
without compromise

OpenIQ team collaborating

OpenIQ works with partners to deliver VoIP and workforce optimisation solutions to organisations across Australia. We help businesses gain full visibility into every interaction and continuously improve performance through technology built for compliance-driven environments.

Our platform is built in collaboration with customers, partners and industry experts to deliver practical, scalable solutions that solve real operational challenges.

From call recording and quality assurance to AI-driven analytics and reporting, OpenIQ provides the tools needed to manage, measure and optimise customer engagement.

Trusted by organisations across multiple industries, OpenIQ combines deep technical expertise with a strong focus on service, reliability and long-term partnerships.

Community

More than technology.

Supporting initiatives that matter to our partners and community — giving back to the people and causes that make a difference.

Including our ongoing support of initiatives such as Tour des Chateau, helping raise funds and awareness through community-driven events.

For our full story follow our Slovenia and Italy fundraising journey on Tour des Chateau — www.tourdeschateau.com

Peter Mac Cancer Foundation — OpenIQ Proud Supporter 2026
OpenIQ team at Alpe d'Huez — Tour des Chateau
For Resellers

Are your customers migrating to SaaS UCaaS?

OpenIQ is the perfect partner to help you build a SaaS-based revenue stream and retain complete control of your customers. Don't let migration become churn — make it your next growth opportunity.

Visit our Reseller page →

Get in Touch

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