Cloud Contact Centre & AI Analytics

Make every call
your competitive
edge.

Cloud telephony, AI-powered workforce optimisation, and contact centre tools — hosted in world-class Australian data centres and delivered to any device, anywhere.

Book a free demo → Explore products
AI transcription · Live
Quality Score
↑ +4.2% this week
94.7
Average agent quality across all calls
1,284
Calls recorded
↑ 12%
98.2%
Compliance rate
↑ 0.8%
4.6★
CX satisfaction
↑ 0.3
38 agents online
Integrates with
MITEL
AVAYA
CISCO
VODIA
MICROSOFT TEAMS
HUBSPOT
SALESFORCE
100%
Cloud-based.
No specialist hardware.
3×
Global regions — APAC,
EMEA & the Americas.
∞
Unlimited encrypted call
recording & storage.
AI
Automated QA, sentiment
& transcription.
Core products

A complete cloud communications
platform for your business.

Every product works together seamlessly — from the phone system powering your calls to the AI analytics turning every conversation into insight.

☁ New — Cloud PBX
✦ Now available
🏢

OpenIQ Hosted Cloud PBX

Replace your aging on-premise phone system with a fully hosted, enterprise-grade cloud PBX — powered by Vodia, deployed in NextDC and Equinix data centres, and managed end-to-end by OpenIQ. Minimum setup. Maximum capability. Works on any device from day one.

📱

Any device, anywhere

Turns mobiles, laptops, tablets and VoIP phones into full-featured extensions — office or remote.

🤝

Microsoft Teams integration

Certified Session Border Controller brings full PBX capability directly into your Teams environment.

📋

Auto attendant & IVR

Professional call routing with custom announcements, menus, and time-based rules. No hardware required.

🔒

Encrypted & secure

TLS and SRTP encryption on every call. ZRTP end-to-end available. Enterprise-grade security by default.

📊

Live dashboards & reporting

Real-time visibility into call volumes, agent availability, queue status and call outcomes.

🔗

CRM & app integrations

Connects with HubSpot, Salesforce, Zoho and leading CRM and billing platforms out of the box.

✈️

Rapid deployment

New tenants provisioned in minutes via the OpenIQ portal. Standard phones auto-configured on first connect.

🌐

Any SIP trunk

Bring your own SIP provider or use ours. Full portability — no vendor lock-in on your call paths.

📞 Workforce Optimisation & Contact Centre
🎙️

Call Recording

Secure, compliance-grade call recording with encrypted storage. Supervisors can search, review, annotate and download any call through a secure web interface.

  • Unlimited encrypted storage
  • Supervisor search & review controls
  • Annotate, group & download calls
  • Secure web-based playback only
  • Full audit trail for compliance
📊

Quality Assurance

Next-generation QA tools for performance management, agent coaching and customer satisfaction — giving supervisors a full 360° view of every interaction.

  • Agent scoring & structured coaching
  • Customer Experience surveys (IVR / Web / SMS)
  • 360° agent–customer view
  • Reduce staff churn & improve retention
  • Configurable evaluation forms
🧠

AI Analytics

Fully automated call transcription, sentiment analysis, and conversational analytics applied to every call — with no additional usage charges.

  • Full call transcription, every call
  • Sentiment & keyword analytics
  • Automated AI Quality Assurance scoring
  • Compliance flagging & alerts
  • Conversational trend reporting
Fixed monthly price — no usage charges
📞

Contact Centre

Inbound and outbound campaign management with auto dialler. Agents work from any device, from any location — no specialist hardware required.

  • Inbound queue with wait-time announcements
  • Outbound auto dialler & campaign tools
  • Full web-based agent client
  • Supervisor monitoring & whisper coaching
  • Real-time wallboards & reporting
Enterprise infrastructure

World-class data centres.
Backbone connectivity.

OpenIQ is hosted in Australia's premier carrier-neutral data centres — NextDC and Equinix — with direct connectivity to the internet backbone. Enterprise reliability. Zero compromise.

NEXTDC
Australia's leading carrier-neutral data centres

OpenIQ leverages NextDC's Tier IV-equivalent facilities across Sydney and Melbourne. Guaranteed power redundancy, physical security, and 99.999% uptime SLAs mean your contact centre and phone system never go dark.

Tier IV equivalentSydney & Melbourne99.999% uptime SLA24/7 physical security
EQUINIX
Global interconnection & colocation leader

With Equinix's Platform Equinix®, OpenIQ connects directly into a global fabric of networks and cloud providers. Low-latency, high-availability connectivity for enterprise clients across APAC, EMEA and the Americas.

Global interconnectionDirect cloud on-rampsMulti-region redundancy10,000+ network providers

Connected to the backbone.

OpenIQ's infrastructure sits at the intersection of Australia's major carrier networks, with direct peering and transit agreements that deliver sub-10ms latency to capital city metro areas. Voice quality — the single most critical factor in customer experience — is never an afterthought. Your Cloud PBX and Contact Centre run on the same infrastructure that enterprises trust for mission-critical communications.

<10ms
Metro latency
N+1
Redundancy
99.9%
Availability
Pricing

Simple, transparent pricing.

Three clear Workforce Optimisation tiers, plus a Contact Centre add-on. All AI Analytics are included at a fixed monthly price — no usage surprises.

What's included Essentials$14.99 /user/mo Enhanced$39.99 /user/mo Professional$59.99 /user/mo
Unlimited call recording & storage✓✓✓
Supervisor search, review & playback✓✓✓
Annotate, group & download calls✓✓✓
Encrypted, compliant storage✓✓✓
Quality Assurance across all agents–✓✓
Customer Experience (IVR / Web / SMS)–✓✓
Call transcription — fixed price, no usage fees––✓
Sentiment & conversational analytics––✓
Automated AI Quality Assurance scoring––✓
+ Contact Centre add-on at $19.99/user/mo · Cloud PBX — contact us for pricing Get started Get started Get started
All prices per user per month. No setup fees. No AI usage charges — AI Analytics are included at a flat monthly rate in the Professional plan. Combine any plan with the Contact Centre add-on ($19.99/user/mo). Cloud PBX pricing is based on your configuration — contact us for a quote. Volume discounts available.
Why OpenIQ

Built for the real
world of work.

Delivering best-practice ICT around your business needs — not the other way around.

01

Rapid deployment

Cloud-based architecture means you're up and running in days. New extensions provisioned in minutes. No specialist hardware, no long rollouts.

02

Compliance first

Every call encrypted at rest and in transit. Secure web-based playback, full audit trails and annotation tools — built for regulated industries.

03

Fixed-price AI

Transcription, sentiment and automated QA at a flat monthly rate. No per-minute charges, no surprise bills — real ROI you can plan around.

04

360° customer view

Combine your Cloud PBX, call recording, QA and Customer Experience for a complete picture of every agent–customer interaction.

05

Australian-built, global reach

Headquartered in Australia, with clients in APAC, EMEA and the Americas. Local support, backbone-level infrastructure, global capability.

06

Flexible integration

Works with your existing Mitel, Avaya or Cisco systems. Or step up to our fully hosted Cloud PBX — on your timeline, your terms.

New thinking
without compromise

OpenIQ team collaborating

Founded in 2010, OpenIQ is an Australian software development company providing a comprehensive suite of Work Force Optimisation (WFO) products plus an advanced Contact Centre consultancy.

Innovation is at the heart of our OpenIQ WFO products. Each of the WFO modules has been designed from the ground up and in consultation with our customers, technology partners and subject matter experts.

As a result, OpenIQ products are intuitive, simple to deploy and provide a rich feature set, including powerful indexing, speech analytics and a high availability option.

OpenIQ WFO products are currently deployed in some of Australia's leading media, banking, insurance, retail and service organisations. Importantly, the OpenIQ team prides itself on providing exemplary service and ensuring that our unique products fit our customers' specific business processes.

Get insights from every call,
starting today.

We'd love to walk you through OpenIQ and understand your needs. Available to clients in Australia and globally.

Book a demo → 📞 +61 (0) 2 8188 3944
Or email us at [email protected]