Wholesale VoIP • White-Label WFO • Reseller Platform

Grow Your Recurring Revenue with
Wholesale VoIP & Workforce Solutions

OpenIQ enables resellers and MSPs to launch, scale, and support white-label communications services — without the infrastructure complexity.

Become a Partner → Book a Demo
AI transcription · Live
Inbound call centre agents at work
1,284
Calls recorded
↑ 12%
98.2%
Compliance rate
↑ 0.8%
4.6★
CX satisfaction
↑ 0.3
38 agents online
94.7 avg quality score
Supporting Australian resellers and MSPs across
MITEL
AVAYA
CISCO
VODIA
MICROSOFT TEAMS
HUBSPOT
SALESFORCE
Revenue Streams for Partners

Everything you need to build a profitable communications offering under your brand.

OpenIQ gives resellers and MSPs the platform, support and margins to grow — without owning the infrastructure.

White-label ready. Australian-hosted. Built for recurring revenue.

Hosted PBX

Generate predictable monthly recurring revenue per user with a fully white-label telephony platform your customers trust.

SIP Trunking

Deliver high-margin voice infrastructure with carrier-grade reliability and simplified provisioning — no carrier complexity.

Call Recording & WFO

Compliance-ready workforce optimisation tools that increase deal size and open doors in regulated industries.

Managed Services

Strengthen customer retention and reduce churn with bundled support that keeps you embedded in every account.

Industries

Trusted Across Key Industries.

Our platform supports partners delivering solutions across diverse, regulated and high-demand environments where real problems need real answers.

Finance & Banking

Compliance-driven voice recording and auditing capabilities for regulated financial services environments.

Government

Secure, scalable communications designed for public sector data sovereignty and privacy requirements.

Education

Multi-campus telephony with flexible routing, management and reliable connectivity across every site.

Healthcare

Reliable, secure communications built for patient-facing teams with strict compliance and recording needs.

Hospitality

High-volume call handling systems with dependable uptime and performance for service-driven environments.

Automotive

Customer booking, service coordination and inbound call optimisation for dealership networks and service teams.

Delivered through a network of trusted reseller partners, OpenIQ powers communication and contact centre environments across Australia and globally.

Supporting Australian resellers and MSPs
With the infrastructure to grow
Multi-industry deployments
Across regulated sectors nationwide
Carrier-grade infrastructure
With real local support
Transparent commercial model
Clear margins, no hidden layers
Millions
Calls processed annually across our Australian-hosted platform.
Enterprise
Enterprise-grade Australian infrastructure. NextDC & Equinix data centres.
99.9%
Platform availability. Built for mission-critical communications.
Regulated
Trusted across utilities, government and enterprise sectors.
Core products

Cloud VoIP and Workforce Optimisation
for modern contact centres.

From hosted PBX and call recording to quality assurance and AI analytics, OpenIQ delivers a complete platform to manage, analyse and improve every customer interaction.

New — Cloud PBX
✦ Now available
🏢

OpenIQ Hosted Cloud PBX

Replace your on-premise phone system with a fully hosted cloud PBX. OpenIQ delivers secure, scalable VoIP with full flexibility across devices, teams and locations — without the complexity of legacy infrastructure.

OpenIQ Cloud PBX on desktop, tablet and mobile
📱

Any device, anywhere

Turns mobiles, laptops, tablets and VoIP phones into full-featured extensions — office or remote.

🤝

Microsoft Teams integration

Certified Session Border Controller brings full PBX capability directly into your Teams environment.

📋

Auto attendant & IVR

Professional call routing with custom announcements, menus, and time-based rules. No hardware required.

🔒

Encrypted & secure

TLS and SRTP encryption on every call. ZRTP end-to-end available. Enterprise-grade security by default.

📊

Live dashboards & reporting

Real-time visibility into call volumes, agent availability, queue status and call outcomes.

🔗

CRM & app integrations

Connects with HubSpot, Salesforce, Zoho and leading CRM and billing platforms out of the box.

✈️

Rapid deployment

New tenants provisioned in minutes via the OpenIQ portal. Standard phones auto-configured on first connect.

🌐

Any SIP trunk

Bring your own SIP provider or use ours. Full portability — no vendor lock-in on your call paths.

📞

Contact Centre

Inbound and outbound campaign management. Agents work from any device, from any location — no specialist hardware required. Includes inbound queue with wait-time announcements, outbound campaign tools, full web-based agent client, supervisor monitoring & whisper coaching, and real-time wallboards & reporting.

Workforce Optimisation
✦ Core platform
🎯

Workforce Optimisation Suite

Gain complete visibility and control over every customer interaction. Our workforce optimisation suite combines call recording, QA and AI analytics to improve performance, ensure compliance and drive better outcomes.

Workforce Optimisation dashboard
🎙️

Call Recording

Secure, compliance-grade recording with unlimited encrypted storage. Supervisors search, review, annotate and download any call via a secure web portal.

📊

Quality Assurance

Agent scoring, structured coaching and configurable evaluation forms give supervisors a full 360° view of every interaction and agent performance.

🧠

AI Analytics

Full call transcription, sentiment analysis and automated QA scoring applied to every call — fixed monthly price, no per-call usage charges ever.

⭐

Customer Experience Surveys

Post-call IVR, web and SMS surveys capture real customer sentiment and feed directly into agent scorecards and team reporting dashboards.

📋

Compliance & Audit Trail

Every recording, review and scorecard action is logged. Full audit trail supports regulatory compliance and internal governance requirements.

📈

Live Dashboards & Wallboards

Real-time visibility into call volumes, queue status, agent availability and team KPIs — displayed on any screen, from any location.

🏆

Agent Coaching & Retention

Structured coaching workflows, targeted feedback and recognition tools reduce staff churn and drive continuous improvement across your team.

Telephony & Application Hosting
✦ Enterprise grade
🏗️

Telephony & Application Hosting

Secure, enterprise-grade hosting for telephony and critical applications. Built on Australian infrastructure with high availability, private networking and full redundancy for business-critical systems.

World class data centre infrastructure
🏢

World Class Data Centre

Hosted in NextDC and Equinix carrier-neutral facilities — Tier IV-equivalent power, cooling and physical security with 99.999% uptime SLAs.

⚙️

Proxmox Hosting

Enterprise open-source virtualisation via Proxmox VE — flexible VM and container management with full resource isolation and live migration support.

🔐

Private Network Hosting

Dedicated private network environments delivered via IPSec VPN — your applications run in an isolated, encrypted network segment away from the public internet.

💾

Dedicated Network Storage

High-performance dedicated SAN and NAS storage provisioned exclusively for your environment — no shared contention, predictable IOPS and low latency at scale.

🔄

Backups

Automated daily backups with configurable retention policies. Point-in-time recovery for VMs and data volumes — so you're always protected against the unexpected.

🌏

Geographic Redundancy

Active replication across multiple Australian data centre locations. Failover and disaster recovery designed to keep your services online regardless of localised outages.

Mitel Hosting Specialists
✦ Specialist service
📞

Mitel Hosting Specialists

Modernise your Mitel environment without disruption. OpenIQ delivers fully managed, cloud-hosted Mitel solutions with scalability, security and ongoing expert support.

Mitel hosted communications
☁️

Managed Cloud Hosting

Your Mitel MiVoice Business or MiContact Centre environment hosted and fully managed in our Australian data centres — no on-premise servers required.

🔧

Proactive Maintenance

Scheduled patching, software updates and health monitoring handled by our Mitel-certified team — keeping your system current and performing at its best.

🔒

Secure & Compliant

Hosted within our private, encrypted network environment. Data sovereignty guaranteed — your Mitel environment never leaves Australian soil.

📈

Scalable Infrastructure

Scale users and capacity up or down as your business evolves. No hardware refresh cycles — just a simple request to our team.

🔄

Backup & Disaster Recovery

Automated backups and geographic redundancy built in — so your Mitel system recovers fast from any failure, planned or unplanned.

🤝

Dedicated Support

Direct access to OpenIQ's Mitel specialists for troubleshooting, configuration changes and ongoing optimisation of your hosted environment.

Book a Demo → See OpenIQ in Action
Enterprise infrastructure

World-class data centres.
Backbone connectivity.

Hosted in Australia's leading data centres, OpenIQ delivers enterprise-grade VoIP and contact centre infrastructure with low latency, high availability and direct connectivity to global networks.

NEXTDC
Australia's leading carrier-neutral data centres

OpenIQ leverages NextDC's Tier IV-equivalent facilities across Sydney and Melbourne. Guaranteed power redundancy, physical security, and 99.999% uptime SLAs mean your contact centre and phone system never go dark.

Tier IV equivalentSydney & Melbourne99.999% uptime SLA24/7 physical security
NextDC S2 Sydney data centre
EQUINIX
Global interconnection & colocation leader

With Equinix's Platform Equinix®, OpenIQ connects directly into a global fabric of networks and cloud providers. Low-latency, high-availability connectivity for enterprise clients across APAC, EMEA and the Americas.

Global interconnectionDirect cloud on-rampsMulti-region redundancy10,000+ network providers
Equinix ME2 Melbourne data centre

Connected to the backbone.

OpenIQ's infrastructure sits at the intersection of Australia's major carrier networks, with direct peering and transit agreements that deliver sub-10ms latency to capital city metro areas. Voice quality — the single most critical factor in customer experience — is never an afterthought. Your Cloud PBX and Contact Centre run on the same infrastructure that enterprises trust for mission-critical communications.

<10ms
Metro latency
N+1
Redundancy
99.9%
Availability
Book a Demo → See OpenIQ in Action
Why OpenIQ

Built for Resellers.

We exist to help MSPs and ICT providers grow recurring revenue without adding operational complexity. Here's what sets us apart.

01

White-Label Platform

Your brand stays front and centre. OpenIQ powers everything behind the scenes — your customers see you, not us. Full white-label capability across VoIP, recording and workforce tools.

02

Fast Onboarding

Start selling quickly with minimal setup. New tenants provisioned in minutes, extensions auto-configured on first connect. No long rollouts, no specialist hardware requirements.

03

Transparent Margins

Clear, predictable commercial model with no hidden pricing layers. Know exactly what you're making on every seat, every month — and plan your growth around it.

04

Local Australian Support

Real engineers, not offshore queues. Our team is based in Australia and responds fast — so you can deliver a support experience that keeps your customers loyal.

05

Scalable Platform

Supports growth from small business deployments to large enterprise environments. Scale from 10 seats to 10,000+ without changing platforms or renegotiating contracts.

06

Data Sovereignty Guaranteed

All data retained, stored and processed exclusively within Australia. Full compliance with Australian privacy law — a critical advantage when selling into regulated industries.

Become a Partner →

Reliable.
Proven.
Partner-Focused.

OpenIQ team collaborating

We support resellers and MSPs delivering communications solutions across Australia — with infrastructure built for reliability, scale and long-term growth. Our platform gives you everything you need to launch, sell and support VoIP and WFO services under your own brand.

From carrier-grade voice infrastructure to compliance-grade call recording and AI analytics, OpenIQ provides the tools that turn communication services into recurring revenue streams.

Backed by carrier-grade systems and local engineering expertise, our team is accessible, responsive and invested in your success — not just at onboarding, but across the life of your partnership.

Trusted by partners across multiple industries, OpenIQ combines deep technical expertise with a strong focus on commercial clarity, service delivery and long-term growth.

Community

More than technology.

Supporting initiatives that matter to our partners and community — giving back to the people and causes that make a difference.

Including our ongoing support of initiatives such as Tour des Chateau, helping raise funds and awareness through community-driven events.

For our full story follow our Slovenia and Italy fundraising journey on Tour des Chateau — www.tourdeschateau.com

Peter Mac Cancer Foundation — OpenIQ Proud Supporter 2026
OpenIQ team at Alpe d'Huez — Tour des Chateau

Get in Touch

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